In the event of a consumer dispute, consumers may use the European Online Dispute Resolution Platform, available at http:////ec.europa.eu/consumers/odr, or the following alternative consumer dispute resolution entities:
1. CNIACC - National Center for Information and Arbitration of Consumer Disputes
Tel.: 213 847 484; Email: cniacc@unl.pt
2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Disputes of the Algarve
Tel.: 289 823 135; Email: cimaal@mail.telepac.pt
3. Consumer Dispute Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Dispute Arbitration Center
Tel.: 218 807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.pt; diretor@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt
6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court
Tel.: 253 422 410; Email: triave@gmail.com
7. Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604; Email: geral@ciab.pt
8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt
For more information, visit the Consumer Portal at www.consumidor.pt
